LensCrafters
1982 W Grand River Ave, Suite 815, Okemos, Michigan, 48864
This LensCrafters location has a very mixed reputation. Many customers love the friendly, helpful staff and the thorough eye exams. However, there are significant complaints about rude service, long wait times, and issues with billing or prescription accuracy. It seems to be a place where you might have a great experience or a very frustrating one, depending on the staff member you interact with.
We analyze 74 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have a bad experience, don't hesitate to ask for a manager or contact corporate.
✓ What Works Well
- Friendly and helpful staff
- Thorough eye exams
- Convenient location
✗ Areas to Improve
- Rude and unprofessional service
- Long wait times
- Billing and insurance issues
- Why is the service so inconsistent?
- How do I get a copy of my receipt?
Great service if you get the right person.
Staff needs better training.
Check your prescription carefully.
- Category Retail & Malls
- City Okemos
- State Michigan
- Postcode 48864
- Country United States
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