LewisGale Physicians Gastroenterology - Salem
1802 Braeburn Dr, Salem, Virginia, 24153
Patients generally appreciate the clinical expertise of the doctors and PAs at this practice, noting that they feel heard and well-treated. However, the administrative side is a significant source of frustration, with long hold times, unreturned messages, and scheduling difficulties. It is a practice where the medical care is strong, but the office management needs improvement.
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If you have an urgent issue, try to speak with the clinical supervisor directly rather than relying on general messages.
✓ What Works Well
- Knowledgeable and caring providers
- Effective treatment plans
- Professional clinical staff
✗ Areas to Improve
- Poor administrative communication
- Long hold times on the phone
- Scheduling and referral delays
- Why can't I get a return call?
- How do I schedule a procedure?
- Why is the wait time so long?
Great doctors, terrible office management
Effective care once you get in
Communication needs work
- Category Health & Medical
- City Salem
- State Virginia
- Postcode 24153
- Country United States
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