Liberty Collision Center - Franklin
1291 E 2nd St, Franklin, Ohio, 45005
Customers generally appreciate the high-quality body work and the friendly, professional staff. Many reviewers highlight the shop's ability to handle insurance claims smoothly and keep them updated. However, there are notable complaints regarding long wait times and communication gaps during busy periods. While some feel the work is spot on, others have experienced issues with paint quality or incomplete repairs. The presence of a shop dog is a popular, charming touch.
We analyze 63 public reviews for Liberty Collision Center - Franklin using our data models and filter out spam to highlight only authentic feedback.
Request OEM parts upfront if you want to avoid potential paint peeling issues with aftermarket parts.
✓ What Works Well
- Excellent body work and paint
- Helpful with insurance claims
- Friendly staff and shop dog
✗ Areas to Improve
- Long repair timelines
- Inconsistent communication
- Occasional quality control issues
- How long will my repair take?
- Do you work with my insurance?
- Can I get a status update?
Looks brand new
Communication could be better
Great help with rental cars
- Category Automobile
- City Franklin
- State Ohio
- Postcode 45005
- Country United States
