Liberty Hospital Primary Care Excelsior Springs Clinic
199 S McCleary Rd, Suite 100, Excelsior Springs, Missouri, 64024
This clinic is well-regarded for its compassionate and knowledgeable providers, particularly Dr. Phillips and Dr. Cooper. Patients appreciate the time taken during visits and the friendly nursing staff. However, there are recurring complaints about the front desk staff's professionalism and some issues with administrative follow-up and billing.
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The clinic is part of Liberty Hospital, which helps with referrals to specialists.
✓ What Works Well
- Compassionate and thorough doctors
- Friendly nursing staff
- Clean and well-kept facility
✗ Areas to Improve
- Unprofessional front desk staff
- Administrative follow-up issues
- Billing concerns
- How do I access my patient portal?
- Why am I being asked to fill out the same form again?
Dr. Phillips is a great listener
Staff is friendly, but front desk needs training
Excellent care, but admin side is lacking
- Category Health & Medical
- City Excelsior Springs
- State Missouri
- Postcode 64024
- Country United States
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