Liberty Parma Heights
6600 Pearl Rd, Parma Heights, Ohio, 44130
Liberty Ford in Parma Heights is a polarizing dealership. Many customers praise the sales team for being friendly, transparent, and helpful, making the buying process smooth. However, there are numerous complaints about the service department, ranging from poor communication and long wait times to concerns about the quality of repairs. It seems like a great place to buy a car, but service experiences can be inconsistent.
We analyze 74 public reviews for Liberty Parma Heights using our data models and filter out spam to highlight only authentic feedback.
If you have a service issue, try to speak directly with a manager rather than the front desk staff.
✓ What Works Well
- Friendly and helpful sales staff
- Smooth buying process
- Transparent pricing
✗ Areas to Improve
- Poor service department communication
- Long wait times for service
- Inconsistent repair quality
- Do you offer loaner cars?
- How long does an oil change take?
- Are your prices negotiable?
Sales team is top notch.
Service department is a chaotic mess.
Great buying experience, but service needs work.
- Category Automobile
- Neighborhood Parma Heights
- City Parma Heights
- State Ohio
- Postcode 44130
- Country United States
