Liberty Tax
213 S Main St, Franklin, Ohio, 45005
This tax office receives mixed feedback, with many clients praising specific staff members like Mary and Arnold for their speed and helpfulness. Supporters appreciate the friendly, educational approach and the ability to get quick refunds. However, a significant number of negative reviews highlight issues with communication, unexpected fees, and poor handling of IRS disputes. Some users feel the service is overpriced and misleading compared to DIY options.
We analyze 73 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Request specific preparers like Mary or Arnold by name to ensure a better experience.
✓ What Works Well
- Fast and efficient service
- Friendly and helpful staff
- Educational approach to tax prep
✗ Areas to Improve
- High service fees
- Poor communication regarding IRS issues
- Inconsistent service quality
- Are the fees transparent?
- Do they help with IRS disputes?
- Is it better than DIY software?
Mary is a doll and explains everything well.
Arnold is fast and accurate.
Felt like a scam after paying high fees and getting no support with IRS letters.
- Category Financial Services
- City Franklin
- State Ohio
- Postcode 45005
- Country United States
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