Lighthouse Pediatrics
4475 U.S. Rte 1, Suite 100, St. Augustine, Florida, 32086
Lighthouse Pediatrics is widely praised for Dr. Luz's medical expertise and dedication to children's health. Many parents appreciate the thorough care and accessibility. However, there is a recurring theme of frustration regarding office management, specifically with billing errors, referral delays, and facility maintenance issues like the air conditioning. While the clinical care is strong, the administrative side often leaves families feeling stressed.
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Follow up personally on all specialist referrals to ensure they have been sent and received.
✓ What Works Well
- Dr. Luz is highly knowledgeable and thorough
- Easy to get appointments for sick visits
- Compassionate care for children
✗ Areas to Improve
- Persistent billing and insurance issues
- Delays in processing specialist referrals
- Facility maintenance issues (AC)
- Is the office accepting new patients?
- How do they handle after-hours concerns?
Dr. Luz is the best, but the office staff needs better organization.
Great medical care, but the administrative headaches are real.
The office dog is a nice touch for nervous kids.
- Category Health & Medical
- City St. Augustine
- State Florida
- Postcode 32086
- Country United States
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