Link Ford Rice Lake
2700 Decker Dr, Rice Lake, Wisconsin, 54868
This dealership is a total mixed bag. Many customers rave about specific service advisors like Carolyn Olsen, calling her a total lifesaver who makes the process smooth. However, a loud group of customers feels the service manager is aggressive and shady, citing unauthorized repairs and poor communication. Sales experiences seem generally positive, with several people praising the quick, no-pressure deals. It really depends on who you get at the counter.
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✓ What Works Well
- Helpful service advisors
- Fast sales process
- Good vehicle selection
✗ Areas to Improve
- Aggressive service management
- Unauthorized repair charges
- Inconsistent communication
- Is the service manager always this rude?
- Do I need an appointment for a simple bill payment?
- Why was unauthorized work performed?
Carolyn is spot on.
Service manager needs a reality check.
Sales team made buying easy.
- Category Automobile
- City Rice Lake
- State Wisconsin
- Postcode 54868
- Country United States
