Lisa A. Coleman, DO, FACS, FASCRS
860 Omni Blvd, Suite 302, Newport News, Virginia, 23606
Dr. Coleman is widely praised as a highly skilled, compassionate, and thorough surgeon. Many patients credit her with saving their lives or resolving long-standing issues. However, the office administration is a frequent source of complaints, with patients citing long wait times, rude front desk staff, and poor communication regarding billing and scheduling.
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If you have billing questions, try to speak with the office manager directly rather than the front desk.
✓ What Works Well
- Exceptional surgical skills
- Compassionate and thorough care
- Clear communication from the doctor
✗ Areas to Improve
- Rude and disorganized front desk
- Long wait times for appointments
- Poor billing communication
- Why is the front desk so difficult?
- Is the wait time always this long?
Dr. Coleman is amazing, but the office staff needs training
Excellent surgeon, frustrating admin
Life-saving care, poor office management
- Category Health & Medical
- City Newport News
- State Virginia
- Postcode 23606
- Country United States
readers daily.