2200 Defense Hwy, Suite 201, Crofton, Maryland, 21114
Dr. Lisa Kates and her team are highly praised for their clinical expertise, thorough skin cancer screenings, and compassionate care. Patients feel well-cared for and trust the medical advice provided. However, the practice has faced significant backlash regarding its administrative policies, specifically the requirement to keep a credit card on file and perceived rudeness from the front desk staff.
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Be prepared for the credit card policy before your first visit to avoid friction.
✓ What Works Well
✗ Areas to Improve
Dr. Kates is wonderful, but the front desk is a headache.
Great medical care, but the billing policies are frustrating.
I trust them with my whole family.