Lockwood Motors Inc
1310 E College Dr, Marshall, Minnesota, 56258
Customers are split between praising the sales team for a smooth, low-pressure experience and venting about significant service department failures. Many buyers highlight specific sales staff who go above and beyond to make the process easy. However, others report serious mechanical issues shortly after purchase and poor communication during repairs. The dealership seems to have a strong core of loyal customers, but recent service experiences have left some feeling ignored or overcharged. Overall, it is a mixed bag where the sales experience often outshines the service department.
We analyze 74 public reviews for Lockwood Motors Inc using our data models and filter out spam to highlight only authentic feedback.
Always get an independent inspection for used vehicles before finalizing the purchase.
✓ What Works Well
- Friendly and helpful sales staff
- Smooth and low-pressure buying process
- Willingness to make things right for some customers
✗ Areas to Improve
- Poor communication in the service department
- Reports of mechanical issues shortly after purchase
- Inconsistent service quality
- Is the service department reliable for repairs?
- Do they offer fair trade-in values?
- How is the communication during the car buying process?
Sales staff are spot on and very helpful.
Service department needs to improve communication.
Some customers feel they got a bad deal on used vehicles.
- Category Automobile
- City Marshall
- State Minnesota
- Postcode 56258
- Country United States
