Lone Star Family Health Center
605 S Conroe Medical Dr, Conroe, Texas, 77304
This clinic is a mixed bag. Many patients have had excellent experiences with specific providers, particularly Dr. Pok, praising their professionalism and care. However, there is a significant number of complaints regarding administrative incompetence, including lost records, rude staff, and extreme difficulty in scheduling or getting phone calls returned. It seems to be a facility where the quality of care depends heavily on which department or provider you see.
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If you need a referral or records, follow up in person, as phone and email communication is often unreliable.
✓ What Works Well
- Excellent clinical care from specific providers
- Comprehensive services in one location
- Affordable options
✗ Areas to Improve
- Incompetent administrative staff
- Difficulty scheduling and reaching by phone
- Lost medical records and referrals
- Why can't I get anyone to answer the phone?
- How do I get my medical records?
The doctors are great, but the office staff is a disaster.
I love my doctor, but the admin side is completely disorganized.
Great care, but the phone system is broken.
- Category Health & Medical
- City Conroe
- State Texas
- Postcode 77304
- Country United States
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