Health & Medical · Pharmacy
Longs Drugs Pharmacy
555 Kilauea Ave, Hilo, Hawaii, 96720
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Updated: 20 May 2026
Authenticity Score: 70/100
About
This location is a vital 24-hour resource for Hilo, but it suffers from significant service issues. While many appreciate the convenience and the helpfulness of individual staff members, the pharmacy is frequently described as slow, disorganized, and difficult to reach by phone. It's a place where you might get great service one day and a headache the next.
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We analyze 71 public reviews for Longs Drugs Pharmacy using our data models and filter out spam to highlight only authentic feedback.
Performance Scores
Medical Expertise
65/100
Admin Efficiency
45/100
Pro Tip
Use the app for refills and text alerts to save yourself from waiting on the phone.
Hours: 24/7
Pharmacy Speed: Slow
Pros & Cons
✓ What Works Well
- 24-hour convenience
- Good variety of items
- Some very helpful staff
✗ Areas to Improve
- Slow pharmacy service
- Difficult to reach by phone
- Inconsistent staff attitude
Frequently Asked Questions
- Is the pharmacy really open 24 hours?
- Why is it so hard to reach someone?
- How do I get my prescription faster?
User Feedback
Vital for Hilo
Pharmacy is a headache
Staff is hit or miss
Quick Info
- Category Health & Medical
- City Hilo
- State Hawaii
- Postcode 96720
- Country United States
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