Loveland Eyecare LLC
28 Shunpike Rd, Suite 2, Cromwell, Connecticut, 06416
Loveland Eyecare is a practice with a strong reputation for clinical care, particularly from Dr. Loveland herself. However, the practice has faced significant criticism regarding administrative changes, customer service, and billing transparency. Many long-term patients feel the quality of the front-office experience has declined, leading to frustration with scheduling and communication. While the doctors are highly regarded, the administrative side of the business is a major pain point for many.
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If you have a billing question, ask to speak with the office manager directly rather than the front desk staff.
✓ What Works Well
- Highly skilled doctors
- Comprehensive eye care
- Modern facilities
✗ Areas to Improve
- Poor customer service
- Long wait times
- Billing/insurance confusion
- Why is it so hard to reach someone?
- How do I get my records?
Great doctors, terrible front desk.
Wait times are unacceptable.
Billing is a nightmare.
- Category Health & Medical
- City Cromwell
- State Connecticut
- Postcode 06416
- Country United States
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