Lowe's Home Improvement
1421 US-231, Troy, Alabama, 36081
The Lowe's in Troy, Alabama, has a very mixed reputation. While some customers have had excellent experiences with helpful staff, many others report significant issues with customer service, appliance delivery, and warranty support. Long wait times on the phone and difficulty finding staff in the store are common complaints. It seems like a store where you might get great service one day and a very frustrating experience the next.
We analyze 68 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you have a major issue, try to speak with a manager directly rather than relying on phone support.
✓ What Works Well
- Some staff members are very helpful
- Well-stocked store
- Convenient location
✗ Areas to Improve
- Poor customer service and management
- Issues with appliance delivery and warranty
- Long wait times for assistance
- How do I get help with an appliance warranty?
- Why is it so hard to reach someone by phone?
- Are they well-staffed?
Hit or miss service.
Management needs to improve.
Great selection, but service is lacking.
- Category Retail & Malls
- City Troy
- State Alabama
- Postcode 36081
- Country United States
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