Lowe's Home Improvement
2023 Washington Crossing, Washington, Missouri, 63090
The Lowe's in Washington, MO, is another location with highly polarized reviews. While many customers praise the helpfulness of specific employees and the store's organization, there is a significant number of complaints regarding delivery services, appliance issues, and poor customer service. The recurring theme of delivery failures and difficulty reaching the store by phone is a major point of contention. It's a convenient store for many, but the service experience can be very inconsistent.
We analyze 75 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you are ordering appliances, be prepared for potential delivery delays and keep a close eye on your order status.
✓ What Works Well
- Helpful and knowledgeable staff (in some departments)
- Well-organized store
- Good selection of products
✗ Areas to Improve
- Major issues with delivery and installation
- Difficult to reach by phone
- Inconsistent customer service
- How reliable is the delivery service?
- Is it easy to get help in the store?
Staff is spot on when you find the right person.
Delivery service is a total nightmare.
Great selection, but service can be hit or miss.
- Category Retail & Malls
- City Washington
- State Missouri
- Postcode 63090
- Country United States
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