Home Services · Home Improvement

Lowe's Home Improvement

12635 Felch St, Suite 10, Holland, Michigan, 49424

Google Maps Updated: 20 May 2026
Authenticity Score: 73/100
About

Lowe's in Holland is a large store with a wide selection, but customer service is a frequent point of contention. While some shoppers have had great experiences with helpful staff, many others report issues with appliance delivery, installation services, and long wait times for assistance. It is a convenient location, but be prepared for potential service delays.

Our Review Process
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Most Relevant
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Newest
20
Highest rating
20
Lowest rating

We analyze 72 public reviews for Lowe's Home Improvement using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Professionalism 55/100
Communication 50/100
Pro Tip

If you are ordering appliances, consider using a smaller local company to avoid delivery and installation headaches.

Appliance center
Garden center
Pros & Cons

✓ What Works Well

  • Wide product selection
  • Convenient location
  • Some very helpful staff

✗ Areas to Improve

  • Poor appliance delivery/installation
  • Long wait times for assistance
  • Inconsistent customer service
Frequently Asked Questions
  • Do you offer installation?
  • Is this item in stock?
  • Why is delivery delayed?
User Feedback

Great selection.

Delivery is a nightmare.

Staff is hit or miss.