Luz Lounge
1229 Montana Ave, STE A, Santa Monica, California, 90403
Luz Lounge is a popular med spa with many loyal clients who love the results from microneedling and laser treatments. Eliana and Kaylan are frequently praised for their knowledge and gentle touch. However, there are some very vocal critics regarding management, billing issues, and unprofessional behavior. It seems to be a place where you either have a fantastic experience or a very frustrating one.
We analyze 75 public reviews for Luz Lounge using our data models and filter out spam to highlight only authentic feedback.
If you sign up for a membership, make sure you get all cancellation policies in writing to avoid future billing headaches.
✓ What Works Well
- Great results from treatments
- Knowledgeable and gentle staff
- Affordable membership deals
✗ Areas to Improve
- Management and billing issues
- Unprofessional behavior reported
- Inconsistent customer service
- Is the membership worth it?
- Who is the best injector?
- What is the cancellation policy?
Eliana is a wizard with needles.
Great results at a good price.
Management needs to be more professional.
- Category Personal Care
- Neighborhood Santa Monica
- City Santa Monica
- State California
- Postcode 90403
- Country United States
