Magruder Eye Institute
13630 Sachs Avenue, Suite 120, Orlando, Florida, 32827
The feedback for this location is polarized. Many patients appreciate the clinical care and the professionalism of the doctors, but there is a significant volume of complaints regarding the front office. Issues like long wait times, difficulty reaching anyone by phone, and poor communication regarding appointments are common. While the medical staff is often described as excellent, the administrative experience is frequently cited as a major pain point.
We analyze 77 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Try to schedule your appointments for the very first slot of the day to avoid the inevitable afternoon backlog.
✓ What Works Well
- Professional and knowledgeable doctors
- Modern office facility
- Effective clinical treatments
✗ Areas to Improve
- Extremely long wait times
- Poor phone communication and scheduling
- Unprofessional front desk staff
- Why is it so hard to get someone on the phone?
- Are the wait times always this long?
Great doctor, but the front office is a disaster
I waited two hours for a simple appointment
The clinical team is top-notch
- Category Health & Medical
- City Orlando
- State Florida
- Postcode 32827
- Country United States
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