2065 Osceola Pkwy, Kissimmee, Florida, 34743
Magruder Eye Institute in Kissimmee is widely criticized for its poor administrative management, including long wait times, scheduling errors, and rude front-desk staff. While many patients appreciate the clinical care provided by the doctors and technicians, the overall experience is often described as a 'cattle call' with little respect for patient time. It is a high-volume practice that struggles with basic customer service.
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Expect long wait times and bring something to keep yourself occupied; consider arriving very early or checking for other locations.
✓ What Works Well
✗ Areas to Improve
Great doctors, but the wait is unbearable.
The staff is rude and the office is a mess.
I'll never go back because of the poor service.