2021 Pulaski Hwy, Units A&B, Havre De Grace, Maryland, 21078
This practice is highly polarized. Many parents love the kid-friendly environment, the prizes, and the skill of the orthodontists. However, there is a significant number of negative reviews regarding aggressive upselling, billing errors, and poor communication. Some parents feel the practice is more focused on profit than patient care, leading to a 'conveyor belt' feel.
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Always get a second opinion for major procedures and verify all costs in writing before starting treatment.
✓ What Works Well
✗ Areas to Improve
My kids love the prizes and the cartoons.
Felt like a tooth farm, not a family practice.
Great orthodontics, but the billing is a nightmare.