Main Street Pediatrics
10084 Reisterstown Rd, Suite 200b, Owings Mills, Maryland, 21117
Parents generally love the medical care provided by the doctors, who are described as knowledgeable and caring. However, the front desk and phone staff are a frequent source of frustration, often cited as rude or unhelpful. The practice is well-regarded for its 7-day availability, but some families feel the business side of the practice is overly aggressive.
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If you have a billing question, try to resolve it via the portal rather than calling, as phone support is often the weakest link.
✓ What Works Well
- Doctors are highly skilled and caring
- Open 7 days a week
- Great for sick visits
✗ Areas to Improve
- Front desk staff can be very rude
- Difficult to get a call back
- Aggressive billing/collections
- Why can't I get a call back?
- Are they accepting new patients?
- How do I get a referral sent?
The doctors are spot on, but the staff needs training
Love the weekend hours
Billing is a bit of a nightmare
- Category Health & Medical
- City Owings Mills
- State Maryland
- Postcode 21117
- Country United States
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