3921 IL-38, Malta, Illinois, 60150
This clinic is a polarizing spot for pet owners. Many long-term clients swear by Dr. Augustine for his compassion and fair pricing, calling him a local hero. Conversely, a vocal group of newer clients reports rude front-desk staff, poor communication, and aggressive billing practices. It seems like a place where the clinical care is solid, but the customer service experience can be hit or miss.
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Ask for a written cost estimate before any procedure to avoid surprises at the front desk.
✓ What Works Well
✗ Areas to Improve
Dr. Augustine is a lifesaver for my pets.
The front desk staff made me feel unwelcome.
Great value for routine shots and care.