MANA Family Medicine North
688 Millsap Rd, Ste 101, Fayetteville, Arkansas, 72703
Patients generally love the doctors here, specifically Dr. Lester and Dr. O'Connell, for their thoroughness and empathy. The new facility is well-regarded. The main friction point is the front desk staff, with many patients reporting rude behavior and poor communication regarding appointments and billing.
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Use the online check-in portal to save time, but be wary of asking questions through it as some patients report surprise fees.
✓ What Works Well
- Doctors are knowledgeable and caring
- Modern and clean facility
- Efficient blood draw services
✗ Areas to Improve
- Rude and dismissive front desk staff
- Difficulty getting return calls
- Unexpected billing charges
- Why am I being charged for portal questions?
- How do I get a referral?
- Why is it so hard to reach the front desk?
Doctors are 5 stars, front desk is 1 star.
Great care, but the administrative side is a headache.
The staff needs a serious customer service overhaul.
- Category Health & Medical
- City Fayetteville
- State Arkansas
- Postcode 72703
- Country United States
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