Mango Medical
64-1032 Mamalahoa Hwy, Suite 306, Waimea, Hawaii, 96743
Patients generally love the doctors here, especially Dr. Parker and Dr. Gilley, who are described as caring and thorough. However, the front office is a frequent source of frustration, with complaints about rudeness, poor communication, and billing issues. It's a classic case of great clinical care overshadowed by poor administration.
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If you have billing concerns, ask to speak directly with the office manager rather than the front desk staff.
✓ What Works Well
- Highly skilled and compassionate doctors
- Thorough and personalized care plans
- Good bedside manner
✗ Areas to Improve
- Rude and uncommunicative front desk staff
- Billing errors and lack of transparency
- Difficulty getting call-backs
- Why am I getting a bill from years ago?
- Why is it so hard to get a call back?
- Are the practitioners experienced enough?
The doctors are godsends, but the office staff is a nightmare.
Great clinical care, but watch your billing statements.
They need to improve their front-end customer service.
- Category Health & Medical
- City Waimea
- State Hawaii
- Postcode 96743
- Country United States
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