8225 Cazenovia Rd, Manlius, New York, 13104
Customers generally love the personalized, hometown service and knowledgeable staff at this local hardware store. Many appreciate that employees take the time to explain projects and offer cost-effective advice. However, recent transitions have caused some operational chaos, leading to stock issues and occasional frustration. While most find the service spot on, a few long-time patrons have felt neglected during busy times. Overall, it remains a beloved community staple for DIYers.
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Ask for the staff by name; they are known for building long-term relationships with regulars.
✓ What Works Well
✗ Areas to Improve
Staff often goes above and beyond for customers.
The store is currently experiencing some growing pains.
A great alternative to big-box stores.