1945 Bay Rd, Mount Dora, Florida, 32757
The physical therapy department is widely celebrated for its family-like atmosphere and effective, hands-on treatment. Patients feel genuinely cared for by the PT staff. Conversely, the surgical and administrative side of the practice receives heavy criticism for long wait times, billing confusion, and perceived lack of compassion from the surgical team. It is a tale of two departments.
If you are referred here, specifically request the physical therapy team; they are the highlight of the practice.
✓ What Works Well
✗ Areas to Improve
The PT team is a hidden gem, but the front office is a mess.
I felt like family in therapy, but just a number to the surgeon.
Great results for my knee, but the wait times are a real headache.