9700 Golf Rd, Des Plaines, Illinois, 60016
The clinical team at MAPS is highly regarded for their expertise in pain management, with many patients feeling their quality of life has improved significantly. However, the administrative side, particularly billing and communication, is a frequent point of frustration. Patients love the doctors but often struggle with the office management.
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Keep your own detailed records of all procedures and payments to cross-reference with their billing statements.
✓ What Works Well
✗ Areas to Improve
Dr. Lubenow is a life-changer.
The front desk is friendly but the billing is a mess.
Great medical care, but be prepared to advocate for yourself regarding appointments.