Marco Cabezas: Allstate Insurance
256 E Hamilton Ave, # M, Campbell, California, 95008
Marco Cabezas's agency has received mixed reviews. While many clients praise Kevin De La Cruz for his exceptional customer service and ability to resolve complex issues, others have expressed frustration with the agency's responsiveness and communication since the change in ownership. Some clients report difficulty reaching the agent directly and have experienced issues with policy cancellations and billing. The agency is described as having a 'revolving door' of staff, which some clients feel impacts the quality of service.
We analyze 52 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you need help, ask for Kevin De La Cruz; he is consistently cited as the most helpful member of the team.
✓ What Works Well
- Kevin De La Cruz provides excellent service
- Easy to reach a live person
- Convenient app for policy management
✗ Areas to Improve
- Difficulty reaching the agent directly
- Inconsistent communication
- Issues with policy cancellations and billing
- How do I cancel my policy?
- Why did my premium increase?
Kevin is a lifesaver.
Communication has been difficult since the ownership change.
Mixed experiences depending on who you speak with.
- Category Financial Services
- City Campbell
- State California
- Postcode 95008
- Country United States
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