256 E Hamilton Ave, # M, Campbell, California, 95008
Marco Cabezas's agency has received mixed reviews. While many clients praise Kevin De La Cruz for his exceptional customer service and ability to resolve complex issues, others have expressed frustration with the agency's responsiveness and communication since the change in ownership. Some clients report difficulty reaching the agent directly and have experienced issues with policy cancellations and billing. The agency is described as having a 'revolving door' of staff, which some clients feel impacts the quality of service.
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If you need help, ask for Kevin De La Cruz; he is consistently cited as the most helpful member of the team.
✓ What Works Well
✗ Areas to Improve
Kevin is a lifesaver.
Communication has been difficult since the ownership change.
Mixed experiences depending on who you speak with.