322 S Coit St, Florence, South Carolina, 29501
Dr. Cates' office is frequently praised for its warm, family-like atmosphere and the genuine kindness of the staff. Many patients have been visiting for years and feel like part of the family. However, there is a notable divide in reviews, with some patients reporting extremely rude and dismissive behavior from the front desk staff, which has led to some negative experiences.
We analyze 67 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you encounter issues with the front desk, try to communicate directly with the clinical staff or Dr. Cates, as they are consistently described as much more professional.
✓ What Works Well
✗ Areas to Improve
Dr. Cates is wonderful, but the front desk needs training.
I've been coming here for years and love the family feel.
The staff was rude and made me feel unwelcome.