Maria de los Santos Health Center
401 W Allegheny Ave, Philadelphia, Pennsylvania, 19133
Patients are deeply frustrated by the clinic's appointment system, which requires calling at 7 a.m. with little success. While some long-term patients appreciate the care from specific doctors, many report poor customer service and long wait times. The facility is seen as a vital community resource that is currently struggling with administrative efficiency. Overall, the sentiment is split between gratitude for the access and anger at the operational failures.
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Try calling exactly at opening, but be prepared for long hold times; some patients find better luck with walk-in options if available.
✓ What Works Well
- Convenient location
- Spanish-speaking staff
- Some dedicated, caring physicians
✗ Areas to Improve
- Extremely difficult to schedule appointments
- Phones rarely answered
- Long wait times
- How can I actually get someone on the phone?
- Why is the appointment system so rigid?
The appointment system is a total headache.
Staff attitude needs a serious overhaul.
Great doctors, but the admin side is a mess.
- Category Health & Medical
- City Philadelphia
- State Pennsylvania
- Postcode 19133
- Country United States
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