Marissa T. Santos, Md, PC.
69-14 41st Ave, C2, Queens, New York, 11377
Dr. Marissa Santos is highly regarded for her medical expertise and compassionate care, with many patients considering her a family-like figure. However, the office is plagued by severe administrative issues, including long wait times, difficulty reaching the office by phone, and poor follow-up on test results. While the clinical care is excellent, the administrative experience is a major pain point for many.
We analyze 76 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
If you need an appointment, try using an online booking app, as phone lines are often unresponsive.
✓ What Works Well
- Compassionate doctor
- Thorough care
- Family-like atmosphere
✗ Areas to Improve
- Long wait times
- Poor phone responsiveness
- Administrative disorganization
- Why is it so hard to get an appointment?
- How do I get my test results?
Dr. Santos is amazing, but the office staff is a mess.
Great care, but be prepared to wait for hours.
Impossible to reach by phone.
- Category Health & Medical
- City Queens
- State New York
- Postcode 11377
- Country United States
readers daily.