Martin's Point Health Care Center - Scarborough
153 U.S. Rte 1, Scarborough, Maine, 04074
Patients generally like their individual doctors, but the move to the Scarborough location seems to have caused major operational headaches. Communication is the biggest pain point, with many reporting lost records and long hold times. It is a mixed bag of great clinical care and frustrating office management.
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Use the patient portal for non-urgent requests to avoid the long phone hold times.
✓ What Works Well
- Highly skilled and caring doctors
- Convenient location
- Helpful patient portal
✗ Areas to Improve
- Poor communication and record keeping
- Long wait times on the phone
- Billing and coding errors
- Why are my prescriptions always sent to the wrong place?
- Is it normal to wait months for a new patient appointment?
Doctors are top-notch but the office is a mess
Billing department is shady
Communication has gone downhill since the move
- Category Health & Medical
- City Scarborough
- State Maine
- Postcode 04074
- Country United States
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