Mary Rutan Pediatrics
118 Dowell Ave, Bellefontaine, Ohio, 43311
This pediatric office has a loyal following who love doctors like Dr. Costin and Dr. Devine for their care and expertise. However, there are serious concerns regarding office staff, scheduling, and communication. Many parents report difficulty getting sick visits, long wait times, and rude interactions with the front desk. The clinical care is generally praised, but the administrative experience is a major pain point.
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If you have an urgent sick child, try calling the moment they open, but be prepared for potential scheduling hurdles.
✓ What Works Well
- Excellent pediatricians
- Thorough care
- Kind nursing staff
✗ Areas to Improve
- Difficult to schedule sick visits
- Rude front desk
- Long wait times
- Can I get a same-day sick visit?
- Why is it so hard to reach someone?
- Do you accept new patients?
Doctors are great, staff is not.
Worth the drive for the care.
Billing and scheduling need help.
- Category Health & Medical
- City Bellefontaine
- State Ohio
- Postcode 43311
- Country United States
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