Maryland Vision Institute Hancock
263 N Pennsylvania Ave, Hancock, Maryland, 21750
This clinic is generally well-regarded for its thorough and professional eye care. Patients appreciate the convenience of the local office and the expertise of the doctors. However, there are consistent complaints about the administrative staff, particularly regarding rudeness and poor communication. While the clinical care is excellent, the front-office experience can be a significant drawback.
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If you have trouble reaching the Hancock office, try calling the Hagerstown office for assistance.
✓ What Works Well
- Thorough and professional eye exams
- Convenient local office
- Efficient and quick service
✗ Areas to Improve
- Rude and unprofessional front desk staff
- Poor communication and phone system
- Occasional billing and insurance issues
- Do you accept my insurance?
- Why is it so hard to reach the Hancock office?
Great doctor, but the office staff is a nightmare
Excellent surgical results
Billing department needs a total overhaul
- Category Health & Medical
- City Hancock
- State Maryland
- Postcode 21750
- Country United States
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