321 Billerica Rd, Chelmsford, Massachusetts, 01824
While the doctors at Mass ENT are generally praised for their surgical skill and medical knowledge, the practice is plagued by severe administrative issues. Patients frequently report being unable to reach anyone by phone, long wait times, and poor communication. It's a classic case of great medical care overshadowed by a broken office system.
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If you need an appointment, consider visiting the office in person, as phone lines are notoriously unreliable.
✓ What Works Well
✗ Areas to Improve
The doctors are great, but the office is a disaster.
I've been trying to get an appointment for months.
Great surgical results, but the admin side is a headache.