Massage Envy
9751 NW 41st St, Miami, Florida, 33178
Massage Envy in Doral has a very mixed reputation. Many clients love their specific therapists like Yaima, Concepcion, and Jennifer, praising their deep tissue skills. However, there are frequent, serious complaints about customer service, billing issues, membership cancellation difficulties, and last-minute appointment cancellations. It is a place where you might get a great massage, but the administrative side can be a headache.
We analyze 75 public reviews for Massage Envy using our data models and filter out spam to highlight only authentic feedback.
Always confirm your appointment and therapist name via phone, not just online.
✓ What Works Well
- Skilled massage therapists
- Clean and relaxing environment
- Good deep tissue work
✗ Areas to Improve
- Poor customer service
- Billing and membership issues
- Frequent appointment cancellations
- Is it easy to cancel membership?
- Who is the best therapist?
- Do they honor gift cards?
Great massage, bad admin.
Yaima is the best.
Be careful with membership terms.
- Category Personal Care
- Neighborhood Doral
- City Miami
- State Florida
- Postcode 33178
- Country United States
