Massage Envy
13185 Cortez Blvd, Brooksville, Florida, 34613
Massage Envy in Brooksville has a polarized reputation. While many clients love specific therapists like Melissa, Ty, and Hailey, there are frequent complaints about the corporate membership model, rigid cancellation fees, and difficulty in booking appointments. It is a convenient spot, but the administrative side often frustrates long-term members.
We analyze 73 public reviews for Massage Envy using our data models and filter out spam to highlight only authentic feedback.
If you are sick, call well in advance; they are very strict about same-day cancellation fees even with a doctor's note.
✓ What Works Well
- Talented and professional massage therapists
- Convenient location
- Relaxing zen room
✗ Areas to Improve
- Strict and unforgiving cancellation fees
- Difficult to book appointments
- Corporate membership model frustrations
- Can I cancel my membership easily?
- What is the cancellation fee policy?
- Are the therapists consistent?
Melissa is like family, she's the best.
The cancellation policy is a total money grab.
Great massage, but the admin side is a headache.
- Category Personal Care
- Neighborhood Brooksville
- City Brooksville
- State Florida
- Postcode 34613
- Country United States
