Massage Envy
5535 S Williamson Blvd, Suite 645, Port Orange, Florida, 32128
The experience at this location is highly dependent on the specific therapist assigned. While many clients rave about individual therapists who provide excellent relief, there is a recurring theme of frustration regarding membership cancellation policies and appointment availability. The front desk staff receives mixed reviews, with some being praised for helpfulness and others criticized for poor communication.
We analyze 76 public reviews for Massage Envy using our data models and filter out spam to highlight only authentic feedback.
Always ask for a specific therapist by name when booking to ensure a consistent experience.
✓ What Works Well
- Some highly skilled massage therapists
- Clean and relaxing facility atmosphere
- Convenient location for local residents
✗ Areas to Improve
- Difficult membership cancellation process
- Frequent appointment cancellations by the business
- Inconsistent quality of service between therapists
- How do I cancel my membership without a doctor's note?
- Can I request a specific therapist for my next visit?
- What is the policy for late cancellations?
When you find the right therapist, it's a great value.
The membership feels like a trap for some customers.
Front desk communication needs improvement.
- Category Personal Care
- Neighborhood Island Walk
- City Port Orange
- State Florida
- Postcode 32128
- Country United States
