Massage Envy
2905 Garnett Ave, Wichita Falls, Texas, 76308
Massage Envy in Wichita Falls has a very poor reputation, with numerous complaints about mismanagement, poor customer service, and difficulty booking appointments. While some individual therapists are praised for their skill, the overall experience is marred by constant cancellations, lack of communication, and issues with membership cancellations. It is widely recommended to avoid this location.
We analyze 77 public reviews for Massage Envy using our data models and filter out spam to highlight only authentic feedback.
Avoid signing up for a membership here due to the significant difficulty in cancelling.
✓ What Works Well
- Some skilled individual therapists
- Convenient location
- Membership model (when it works)
✗ Areas to Improve
- Poor management and customer service
- Constant appointment cancellations
- Difficulty cancelling memberships
- Why is it so hard to book an appointment?
- How do I cancel my membership?
- Are the therapists professional?
This location is a total scam.
Management is non-existent.
Gabby is amazing, but the front desk is terrible.
- Category Personal Care
- Neighborhood Wichita Falls
- City Wichita Falls
- State Texas
- Postcode 76308
- Country United States
