Massage Envy
Personal Care · Massage & Spa

Massage Envy

3031 Festival Way, Waldorf, Maryland, 20601

Google Maps Updated: 18 May 2026
Authenticity Score: 74/100
About

Massage Envy in Waldorf has a very polarized reputation. Many clients love the skilled therapists like George, Kedesh, and Val, and appreciate the clean, relaxing environment. However, there are significant and recurring complaints about unprofessional management, difficulty booking appointments, and aggressive membership sales tactics. It seems to be a great place for a massage if you can get an appointment, but the administrative side is a major pain point.

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We analyze 79 public reviews for Massage Envy using our data models and filter out spam to highlight only authentic feedback.

Performance Scores
Equipment & Hygiene 90/100
Staff Behavior 50/100
Pro Tip

If you decide to join, be very clear about the cancellation policy and try to book appointments well in advance.

Membership required
Massage & facials
Pros & Cons

✓ What Works Well

  • Skilled and professional therapists
  • Clean and relaxing environment
  • Great massage and facial services

✗ Areas to Improve

  • Difficulty booking appointments
  • Unprofessional management
  • Aggressive membership sales
Frequently Asked Questions
  • How do I cancel my membership?
  • Why is it so hard to book?
  • Are the therapists good?
User Feedback

Amazing massage

Worst customer service ever

Impossible to book