Massage Envy
3031 Festival Way, Waldorf, Maryland, 20601
Massage Envy in Waldorf has a very polarized reputation. Many clients love the skilled therapists like George, Kedesh, and Val, and appreciate the clean, relaxing environment. However, there are significant and recurring complaints about unprofessional management, difficulty booking appointments, and aggressive membership sales tactics. It seems to be a great place for a massage if you can get an appointment, but the administrative side is a major pain point.
We analyze 79 public reviews for Massage Envy using our data models and filter out spam to highlight only authentic feedback.
If you decide to join, be very clear about the cancellation policy and try to book appointments well in advance.
✓ What Works Well
- Skilled and professional therapists
- Clean and relaxing environment
- Great massage and facial services
✗ Areas to Improve
- Difficulty booking appointments
- Unprofessional management
- Aggressive membership sales
- How do I cancel my membership?
- Why is it so hard to book?
- Are the therapists good?
Amazing massage
Worst customer service ever
Impossible to book
- Category Personal Care
- Neighborhood Waldorf
- City Waldorf
- State Maryland
- Postcode 20601
- Country United States
