7825 Kenwood Rd, Cincinnati, Ohio, 45236
Massage Envy in Kenwood has a very polarized reputation. While many clients enjoy the services of specific therapists and estheticians, there is a significant volume of negative feedback regarding administrative issues, particularly with membership cancellations and billing. Many customers feel frustrated by the difficulty of canceling their memberships and the lack of responsiveness from management.
We analyze 72 public reviews for Massage Envy using our data models and filter out spam to highlight only authentic feedback.
Read the membership contract very carefully before signing, and be prepared for a difficult cancellation process.
✓ What Works Well
✗ Areas to Improve
The massage was great, but the billing is a nightmare.
I've been trying to cancel for months.
The staff is hit or miss.