Massage Envy
7825 Kenwood Rd, Cincinnati, Ohio, 45236
Massage Envy in Kenwood has a very polarized reputation. While many clients enjoy the services of specific therapists and estheticians, there is a significant volume of negative feedback regarding administrative issues, particularly with membership cancellations and billing. Many customers feel frustrated by the difficulty of canceling their memberships and the lack of responsiveness from management.
We analyze 72 public reviews for Massage Envy using our data models and filter out spam to highlight only authentic feedback.
Read the membership contract very carefully before signing, and be prepared for a difficult cancellation process.
✓ What Works Well
- Some excellent massage therapists
- Relaxing facial services
- Convenient membership model
✗ Areas to Improve
- Extremely difficult to cancel memberships
- Billing and administrative issues
- Inconsistent customer service
- How do I cancel my membership?
- Are there hidden fees?
- How do I reach a manager?
The massage was great, but the billing is a nightmare.
I've been trying to cancel for months.
The staff is hit or miss.
- Category Personal Care
- Neighborhood Kenwood
- City Cincinnati
- State Ohio
- Postcode 45236
- Country United States
