Massage Envy
727 W 40th St, Suite 108, Baltimore, Maryland, 21211
Massage Envy at The Rotunda is a mixed bag. Many clients have had fantastic experiences with specific therapists like Angela, Craig, and Ingrid, praising their skill and professionalism. However, there are significant and recurring complaints about corporate policies, membership cancellation difficulties, and poor customer service from management. It's a convenient location, but be very wary of the membership contract.
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Read the membership contract very carefully before signing, and ask for a copy for your records.
✓ What Works Well
- Many highly skilled and caring therapists
- Clean and inviting location
- Convenient online booking
✗ Areas to Improve
- Difficult membership cancellation process
- Poor customer service from management
- Inconsistent experiences with front desk staff
- How do I cancel my membership?
- Are there prenatal massages?
- Is parking free?
Therapists are the highlight of the experience
Management can be dismissive of complaints
Membership policies feel like a scam to some
- Category Personal Care
- Neighborhood The Rotunda
- City Baltimore
- State Maryland
- Postcode 21211
- Country United States
