Massage Envy
356 N 750 W, Suite D5, American Fork, Utah, 84003
This Massage Envy location is struggling significantly with customer service, scheduling, and management. While many clients love the individual therapists, the overall experience is marred by frequent cancellations, difficulty booking appointments, and poor communication from the front desk and management. It is a frustrating experience for many members.
We analyze 79 public reviews for Massage Envy using our data models and filter out spam to highlight only authentic feedback.
If you are a member, try to book your appointments months in advance to secure a spot.
✓ What Works Well
- Talented and skilled individual therapists
- Good therapeutic results
- Some friendly front desk staff
✗ Areas to Improve
- Frequent appointment cancellations
- Difficult to book appointments
- Poor management and communication
- Why is it so hard to book?
- Can I cancel my membership?
- Who is the best therapist here?
Therapists are great, but management is a nightmare.
Canceled my appointment last minute again.
Impossible to get an appointment.
- Category Personal Care
- Neighborhood American Fork
- City American Fork
- State Utah
- Postcode 84003
- Country United States
