Massage Envy
389 Washington St, Jersey City, New Jersey, 07302
Massage Envy in Jersey City is a polarizing spot. Some clients have wonderful, relaxing experiences with skilled therapists. However, many others report significant issues with management, billing, and customer service. It seems to be a place where the quality of the service depends heavily on the individual therapist, but the administrative experience is consistently poor.
We analyze 77 public reviews for Massage Envy using our data models and filter out spam to highlight only authentic feedback.
Read the membership contract very carefully before signing up, as cancellation policies are strict.
✓ What Works Well
- Skilled therapists
- Relaxing atmosphere
- Good facials
✗ Areas to Improve
- Poor management
- Billing issues
- Rude front desk
- How do I cancel my membership?
- Why was I charged this fee?
- Are the therapists good?
Great massage, bad management
Membership is a scam
Hit or miss
- Category Personal Care
- Neighborhood Jersey City
- City Jersey City
- State New Jersey
- Postcode 07302
- Country United States
