Massage Envy
3265 W Market St, Akron, Ohio, 44333
This location has a mixed reputation. While many clients love specific therapists like Nerijus and Lisa, there are frequent complaints about the front desk staff and the difficulty of canceling memberships. The massage quality is generally high, but the corporate-style membership model frustrates many long-term customers.
We analyze 76 public reviews for Massage Envy using our data models and filter out spam to highlight only authentic feedback.
Book individual sessions rather than signing up for a membership to avoid cancellation headaches.
✓ What Works Well
- Skilled individual therapists
- Clean facility
- Effective therapeutic massage
✗ Areas to Improve
- Difficult membership cancellation
- Poor front desk communication
- Inconsistent booking availability
- How do I cancel my membership?
- Are the therapists good?
- Is it worth the price?
Therapists are great, management is not
Avoid the membership if possible
Great massage, bad business model
- Category Personal Care
- Neighborhood Fairlawn
- City Akron
- State Ohio
- Postcode 44333
- Country United States
