Massage Envy
4375 Transit Rd, Amherst, New York, 14221
Massage Envy in Amherst has a very polarized reputation. While many clients love their individual massage therapists and find the services relaxing and beneficial, there are frequent complaints about poor customer service, difficulty booking appointments, and aggressive membership policies. The salon seems to struggle with management and communication, leading to a frustrating experience for many members.
We analyze 74 public reviews for Massage Envy using our data models and filter out spam to highlight only authentic feedback.
If you join, be very clear about the cancellation policy and keep records of all your appointments and credits.
✓ What Works Well
- Talented therapists
- Relaxing atmosphere
- Good membership value (when it works)
✗ Areas to Improve
- Poor customer service
- Difficult to book
- Aggressive membership policies
- Is it worth the membership?
- How do I book?
- Are they good with deep tissue?
Therapists are great.
Management is a nightmare.
Hit or miss.
- Category Personal Care
- City Amherst
- State New York
- Postcode 14221
- Country United States
