Massage Envy
321 Washington Ave S, Minneapolis, Minnesota, 55401
Clients love the individual therapists, especially Youness and Alexandra, who are described as having magic hands. The main issues revolve around management, high staff turnover, and difficult membership cancellation policies. It is a classic case of great talent being held back by poor corporate administration.
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Book your favorite therapist months in advance to avoid the revolving door of staff.
✓ What Works Well
- Exceptional individual massage therapists
- Personalized deep tissue work
- Convenient downtown location
✗ Areas to Improve
- Difficult membership cancellation process
- High staff turnover
- Poor management responsiveness
- How do I cancel my membership without the manager being 'out'?
- Why is it so hard to book an appointment?
Therapists are 5 stars, management is 1 star
Great bang for the buck if you find the right person
Avoid the membership trap
- Category Personal Care
- City Minneapolis
- State Minnesota
- Postcode 55401
- Country United States
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