MassageLuXe
204 S Buchanan St, Edwardsville, Illinois, 62025
MassageLuXe in Edwardsville is a very polarizing business. While some clients love their therapists like Marlon, Bethany, and Bobbie, there are frequent complaints about poor customer service, aggressive membership sales, and difficulty booking appointments. It is a place where you might get a great massage if you find the right therapist, but the business practices leave much to be desired.
We analyze 73 public reviews for MassageLuXe using our data models and filter out spam to highlight only authentic feedback.
Request Marlon or Bethany for a great massage, but be wary of membership contracts.
✓ What Works Well
- Great massage therapists
- Clean facility
- Relaxing atmosphere
✗ Areas to Improve
- Poor customer service
- Aggressive membership sales
- Difficulty booking
- How do I cancel my membership?
- Who is the best therapist?
- Are gift cards honored?
Marlon is the best.
The membership is a trap.
Avoid the front desk drama.
- Category Personal Care
- Neighborhood Edwardsville
- City Edwardsville
- State Illinois
- Postcode 62025
- Country United States
