Massanutten Dental Team and Oral Surgery
4100 Quarles Ct, Harrisonburg, Virginia, 22801
This practice is a polarizing one. Many patients love the high-tech facility, the therapy dogs, and the comprehensive care. However, there is a significant volume of complaints regarding aggressive billing, perceived 'scammy' upselling, and poor communication from the front office. While some patients have had life-changing positive experiences, others feel like they are just a number in an assembly line.
We analyze 73 Google Maps public reviews (Most relevant, Newest, Highest rating, Lowest rating) from every angle to find the real story so you know exactly what to expect. We use Artificial Intelligence to analyze these reviews and filter out spam to highlight only authentic feedback.
Audit your insurance EOBs carefully; this practice has been flagged for splitting claims in ways that inflate patient costs.
✓ What Works Well
- High-tech facility with therapy dogs
- Comprehensive services under one roof
- Very friendly and professional clinical staff
✗ Areas to Improve
- Aggressive billing and upselling practices
- Poor communication and scheduling issues
- Reports of rude or dismissive front office staff
- Why is the billing so confusing?
- Are the therapy dogs always available?
The office is beautiful, but the billing feels like a scam.
Dr. Soni is a pleasure, but the front desk is a nightmare.
Great for complex work, but watch your insurance claims.
- Category Health & Medical
- City Harrisonburg
- State Virginia
- Postcode 22801
- Country United States
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